Shipping and delivery policy
Last updated 16 October 2026
Everything we sell is digital: online courses, practice-lab access, certificates and company training seats. Nothing is shipped to a physical address, and there are no shipping charges.
1. How you get what you bought
| What you buy | How it's delivered | When |
|---|---|---|
| Paid course | Unlocked in your account. It appears under My learning | Straight after your payment is confirmed, usually within a minute |
| Practice-lab plan | Unlocked in your account in the practice lab | Straight after payment is confirmed |
| Certificate | Download it as a PDF, and anyone can check it online with its ID | As soon as you finish the course |
| Company order or sponsored seats | A sponsor link or codes, sent by email to the person who placed the order | Within 2 working days of payment being confirmed |
2. Payment confirmation
Razorpay sends a payment receipt to the email or phone number you used at checkout. If you need an invoice, write to us with your payment ID and we'll send one within 2 working days.
3. Where we deliver
Our courses work anywhere in India with an internet connection, on a phone or a computer. You need to be signed in with the account you used to pay.
4. If access doesn't arrive
Sometimes a bank takes a few minutes to confirm a payment. If your course isn't unlocked within 2 hours of paying:
- Check you're signed in with the same Google account you paid with.
- Contact us with your Razorpay payment ID (it starts with
pay_).
We'll unlock your access within 1 working day, or refund you in full. See our refund policy.