Cancellation and refund policy
Last updated 16 October 2026
Free courses cost nothing, so there's nothing to refund. For anything you pay for, here is when you can get your money back, and how fast.
In short: you can get a full refund on a paid course within 7 days of buying it, if you've finished less than a quarter of it. Approved refunds go back to the way you paid within 5 to 7 working days.
1. Paid courses
You can ask for a full refund if all of these are true:
- It's been 7 days or less since you bought the course
- You've finished less than 25% of its lessons
- You haven't received the course certificate
After that, purchases aren't refundable, except in the cases in section 4.
2. Practice lab plans
- You can cancel a practice-lab plan at any time. You won't be charged again, and you keep access until the end of the period you've paid for.
- You can get a full refund of your first payment within 7 days if you've done 3 or fewer practice tasks.
3. Company orders and sponsored seats
- Seats that haven't been used yet can be refunded within 30 days of payment.
- Seats a learner has already started can't be refunded.
- If you signed a separate agreement or quote with us, its terms apply instead.
4. When we always refund
- You were charged twice for the same thing.
- Money left your account but the purchase didn't go through, or access never arrived and we couldn't fix it within 1 working day.
- We removed a paid course you bought less than 12 months ago and couldn't offer a replacement. In this case we refund the unused time.
- A serious technical problem on our side stopped you using what you paid for, and we couldn't fix it.
5. Cancelling a purchase
Access to courses and lab plans starts as soon as you pay, so a purchase can't be cancelled once payment is complete. Instead, ask for a refund under the rules above. If you change your mind before paying, just close the payment window and nothing is charged.
6. How to ask for a refund
- Write to us using the contact form (choose "Payment or refund"), or email [email protected].
- Include the email you signed in with and the Razorpay payment ID from your receipt (it starts with
pay_). - We reply within 2 working days and decide within 5 working days.
- Approved refunds go back to your original payment method within 5 to 7 working days. Your bank may take a little longer to show it.
When a refund is approved, access to that course or plan ends, and any certificate from it is cancelled.
7. Chargebacks
If something's wrong with a payment, please contact us before asking your bank for a chargeback. It's usually much faster.
8. Beware of fake payment requests
We only take payments on delhischoolofretail.com through Razorpay, or against an invoice we send to a company. We never charge learners for job offers or interviews. If someone asks you to pay in our name, report it to us and to your bank.